Service Plan
Customer self-prepared machine analysis
Diagnosis and Commitment
Diagnosis
If quick solutions are needed, support engineers can quickly
arriveat the site to deal with the problem. Hardware problems can be fixed within 6 hours at the fastest, reducing customer downtime.
If the inspection is on-site and the customer agrees, spare parts
can be sent to the site within 4 hours to solve the problem.
Our commitment
According to different service levels, dedicated proactive services are provided. After accepting user needs, engineers are immediately arranged to contact the customer.
We have a 24/7 hotline service (Mondays to Sundays; 0000 to 2400 hours). After accepting user needs, engineers are immediately arranged to contact the customer.
